Welcome to gemaltd.com.com. These terms and conditions apply to the use of this website and all sales on gemaltd.com.com. By accessing this website and or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
gemaltd.com.com website is operated by:
Gema UK Limited a company registered in England and Wales, whose registered office is at
Address: Gema UK Lt, Assay House, 28 Greville Street, London, EC1N 8SU, United Kingdom
General email: firstname.lastname@example.org
Telephone number: +44 (0) 207 404 2524
Fax number: +44 (0) 207 207 2528
Company registration number is #######.
VAT number is #### ### ### .
“You” refers to you as an individual or as part of a company using the Website whether as a guest or as a registered user.
“Us” or “We” or “Gema UK” refer to Gema UK Limited.
"Website" means the website www. gemaltd.com.com
“Goods” refers to the product being purchased.
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. Registration is only available to members of the jewellery trade, and other affiliates only as defined by us and is subject to approval by us.
Gema UK Limited reserves the right to revise these terms and conditions at any time without any forewarning. As a user you should check this website to review the latest terms and conditions because they are binding User Agreement between both parties.
To view prices or to place an order you must register and open an account with us. You will need to log on to our website with your own account login name and password to have access to the information stored in your account. You must keep your account name and password confidential. You must keep that information safe to prevent unauthorised users from having access to your account
To open an account with Gema UK you must be over 18 years of age.
Each account is for a single user only. You must not share your user name or password with any other persons.
You must tell us immediately if you believe that your account is being used without your authority, or if you believe the security of your account information is compromised.
You are responsible for all activity on your account.
Please check that all information you give us for your account is accurate and complete. Please tell us promptly if any of that changes. You are able to amend your own details when you log on to your account.
Gema UK must be informed directly in writing either by email post or fax of any change to address, telephone, fax numbers and email address. Making a change on gemaltd.com com will not facilitate notification of changes. Gema UK will not take responsibility for missing parcels.
(We may, at any time, and without having to give any reason, suspend, modify or close accounts
Ordering and the Supply of Goods
Terms and Conditions for the Supply of Goods through the website. This is the User Agreement for Gema UK. To place an order with Gema UK you must open an account with us.
You are deemed to place an order with Gema UK by ordering via our online shop. As part of the checkout process you will be given the opportunity to review your order and amend any errors. We strongly advise that you double check all bespoke orders (sizes, spellings, metals etc.) are correct as they cannot be cancelled.
We may refuse to accept an order for the following reasons
Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order. Our acceptance of your order brings into existence a legally binding contract between Gema UK and you as an individual and company. Only adults (persons aged 18 and over) are entitled to enter into a legally binding contract and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify DO NOT use this site.
Pricing, Delivery and Discounts:
The prices payable for goods that you order are as set out in the sales invoice. Prices shown on the website are for guidance only and may change with fluctuations in weight and commodity prices. We reserve the right at any time to alter prices on this website without notice.
All of our prices are in either the UK Pounds or Euro and as a result you will be billed in UK Pounds £ -Sterling or Euro. If you are purchasing from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. UK VAT at the current rate is charged on all purchases unless you are an EU customer that has provided us with a valid VAT number or a foreign non EU customer and the goods are shipped by us directly to the foreign address provided on the sales invoice.
You may be required to pay additional costs for delivery and insurance. Please note that it might not be possible for us to deliver to some locations.
Orders are to be paid for by debit, credit card or online bank transfer only. We regret we are unable to accept other means of payment (unless by prior agreement you may have a credit account with us).
Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts. Discount codes must be used at the time of ordering and cannot be used retrospectively.
Cancellations & Returns
Your right to cancel your contract with us for the goods you have ordered is subject to:
The goods not having been dispatched we would urge that you email email@example.com as soon as possible.
If items have been dispatched then the following will apply:
The goods have not had any security tags removed from the item.
The item(s) cannot be a Bespoke Special Order, which due to their unique nature, cannot be exchanged or returned under any circumstances.
Goods must be returned in the original packaging with a copy of the Gema UK invoice.
We will not accept goods returned to us which have been ordered more than #months since the invoice date.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you place your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to take delivery of the goods from the delivery service used.
We may deliver the goods in instalments. Each instalment will be treated as an individual contract.
Orders within the UK are delivered using Royal Mail or an alternative carrier. International deliveries are made by Royal Mail/National post service or an alternative carrier.
You will become the legal owner of the goods you have ordered when they have been paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
Upon receipt of the goods delivered you are required to inspect all items as soon as practicable and report any shortages, breakages or defects in writing.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email (firstname.lastname@example.org) of the problem within 7 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 10 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. Goods sent using non- insured post are not covered for losses or damage. If you notify us of a problem under this condition, our only obligation will be, at your option either:
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We cannot be held responsible for any delays once the goods have left us and are in possession our chosen courier.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at email@example.com and all notices from us to you will be displayed on our website from time to time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than Gema UK, including advertisers. Gema UK has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Sales agents are considered a third party and we do not endorse, and are not responsible or liable for their actions, including verbally.
Events beyond Our control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or acts of god.
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Gema UK Limited Tax Information
Prices quoted exclude UK VAT. Gema UK does not accept responsibility for customs duties or any other levies when sending goods abroad. Gema UK is unable to provide VAT refunds when sending items abroad. Customers based outside of the UK, but in the EU, must provide a VAT number when ordering goods.
Privacy & Security
Gema UK knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Gema UK will not pass your personal details to any third parties. We are committed to preserving the privacy of all visitors to our website gemaltd.com.
By registering and or placing an order on this website, you are consenting to the collection, use and transfer of your information under the terms of this policy. Including your name, address, telephone numbers, Email and payment details.
By providing us with your personal details you are enabling us to bill you and to contact you were necessary concerning your orders. We may contact you to inform you of products and services of interest.
By registering with us on this website, you are consenting to us providing our sales representatives with your account information, this does not include your bank details.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this please contact us at firstname.lastname@example.org. We are entitled by law to charge an administration fee to meet our costs in providing you with details of the information we hold on record.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
Gema UK Limited is the operator of gemaltd.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
COPYRIGHT & INTELLECTUAL PROPERTY
All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Gema UK Limited. Permission is given to you to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Gema UK Limited, is strictly prohibited.